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Support service (NOC)

DTEL-IX provides to its Members technical support service on a 24/7 basis.

Support Service (NOC) carries out round-the-clock monitoring of connection status of Members and troubleshooting. Response time for Member's trouble notifications and Service restore time is established in the contract (SLA).

Also, DTEL-IX provides "remote hands" Service for Members who installed their equipment at DTEL-IX's premises. DTEL-IX's technical staff is able to perform basic actions with installed equipment in accordance with the Member's instructions.

If Member needs to install equipment at DTEL-IX's premises, DTEL-IX's staff is able to install Member's equipment, perform basic settings and establish required connections in accordance with Member's technical requirements.

Get in touch with us if you have problems with connection or consultation is needed.